Quyền lợi được hưởng
- Social insurance: Health insurance, Sick, Maternity, ...
- Year-end bonus, birthdays, holidays, Tet, ...
-
Competitive salary (up to 18m)
- Trained in standard working procedures and hotel operations
- Annual leave according to LABOR CODE
- TIPS + SVC + Mid-shift meal, ...
- Opportunities to work with an experienced and dynamic team at an iconic property, located in one of HaNoi
- 1 month 4 days off
- High promotion opportunities in the hotel
- 13th month salary
Mô tả công việc
Be knowledgeable and well-trained about all Smarana Hanoi Heritage loyalty programs
Frequently check guest's satisfaction during their stay or upon departure. Always offer further actions if there are minus points affecting to their satisfaction
Coordinate with HK department to ensure all assigned rooms are ready for on-date arrivals, VIP amenities
Involve daily/weekly/monthly training: establish training need, make training plan manage scheduled training
To ensure all guest's arrivals are welcomed & guest's departures are bided farewell with hospitality atmosphere
Assist
Front Office Manager in all departmental related matters to be in charge of the department's operations in Front
Office Manager absence.
Ensure guest & employee safety, control hotel access (lobby entrance), elevator operation, react; report all incidents / accidents
Involve to carry out guest's survey programs to collect as many feedbacks / comments as possible which is by either comment cards or online.
Ensure the group brand standards are followed and Enforce the SOPs' implementation
Handle all complaints promptly with good attitude, then report to FO Manager for all difficult cases.
Yêu cầu công việc
- Minimum 1 year working experience
- Proficeency in English
- Morning Shift (6:00 - 14:00) - Afternoon Shift (14:00 - 22:-00) - Evening Shift (22:00 - 6:00)
- Have good-looking appearance swiftness willing to learn responsibility for work
Thông tin khác
Thông tin cơ bản
Địa điểm: - Hà Nội
Mức lương:Tới 18 triệu
Hạn nộp hồ sơ: 31-10-2022
Chức vụ: Quản Lý / Giám Sát
Hình thức: Toàn thời gian
Kinh nghiệm: 1 năm
Số lượng: 2 Người
Trình độ: Đang cập nhật
