Quantity: 2
Gross salary: 9 - 12 Mil (30% night shift allowance, VND 500,000 food allowance)
JOB DESCRIPTION
Respond to customer requests and inquiries via emails, live chat, messages, and outbound calls as needed.
Analyze customer requirements in order to improve
customer relationships and experiences.
Collect customer feedback from various sources, such as surveys.
Determine risks associated with various approaches to business process change.
Implement business process improvement solutions to ensure the efficiency of
customer service operations.
Give suggestions for how to improve processes.
In the system, record customer requests and follow-up actions.
Assist in the implementation of customer service channels and solutions for dealing with customer issues.
SKILLS AND EXPERIENCE
POD customer service experience is preferred.
Excellent English listening, writing, and reading skills; excellent problem-solving abilities
Excellent
communication and negotiating skills
Mindset for Customer Service
proactive, dynamic, honest, cautious, and teamwork
Capable of working under high pressure
BENEFITS
Personal Healthcare Insurance beside Social and Medical Insurance
Full time:
1st shift: 19:00 to 03:00
2nd shift: 12:00 - 08:00
One day off per week
Personal laptop is required
Enjoy holidays as prescribed, birthday, travel, teambuilding,..
Salary review twice a year, Bonus regime for holidays and New Year according to regulations, 13th month salary
85% Salary for Probation.
Opportunities for professional training on jobs and skills
Address: 213 Chu Van An, Ward 26, Binh Thanh District HCMC, Viet Nam
Send to CV: [protected info] with title: " CS - Name".
