Responsible for providing policy servicing transactions accurately and timely as procedure; Enhance process and system for more automation and efficiency.
A- Daily transaction processing
Major accountabilities
Job purpose
• Process daily policy change requests from customers as guideline and achieve individual and team KPIs of TAT, pending, error rate and productivity.
• Jet Underwriter
B- Enhance process & system
• Be a tester to UAT POS enhancement items in core system and relevant applications. Base on requirements to make test case, test scenarios and collaborate to all relevant Departments to test & fix bug till completion and MTP
• Participate to projects for enhancement and automation processes for shorten TAT, reduce hand-off and processing time. Recommend solutions/opportunities to improve business process
C- Others
• Investigate error policies, system bug and work with IT & relevant Departments to define, fix, implement the system in order to meet business requirement
• Other tasks as assigned: be the second person to back-up Supervisor when needed (assign task & control team when supervisor absence; on the job training & coaching; do complicated ad-hoc tasks)
• Verify/QC requests proceeded by team members
Specialized knowledge
Core Professional/Technical Competencies Required
• Understand Life Insurance systems (Prefer)
• Computer literacy proficiency
• Life Insurance knowledge (Prefer)
Core Soft/Transferable Competencies
• BOLDER competencies
• Discipline, honesty, high responsibility and good teamwork attitude
• Client centricity, Digital and automation mind set, Result oriented
• Good time management, negotiation skills,
communication, and presentation skills
Development/Training to support Role Competencies
• Relevant Courses-Professional/Technical Competencies
• Business processes and practice on SL's system.
Problem solving
- System limits
- High workload during peak time
- Find test cases, route course to fix bug
- Manual tasks
Education and experience
• University's degree holder and above
• English skills (TOIC 500 or above)
• Insurance knowlegde & experience (prefer)
Communication scope
Communication scope is mostly internal contacts: IT, Actuarial, Product, OP,
Finance & Accounting, ...
