Quyền lợi được hưởng
Private premium medical insurance
20 days annual leave
Mô tả công việc
20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
The role will work closely with complaints staff within the Integrity Unit of the Academic Registrar's Group at RMIT Melbourne to ensure consistent and fair management of complaints at RMIT and will collaborate with RMIT Vietnam academic and professional staff to investigate and resolve complaints. Additionally, the Student Experience Coordinator will work with key stakeholders to identify and proactively address underlying issues to improve the student experience at RMIT.
Free use of onsite gym
Library on campus and online - access to RMIT Australia online library
The role will work closely with the Assessment Support and Student Conduct Coordinator at RMIT Vietnam and may be required to support student applications for assessment adjustment, student conduct cases, appeals and related activities
Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
The role & key responsibilities
Competitive VND salary (plus allowances) depending on proven track record in meeting all the key selection criteria.
RMIT Vietnam, an entity of RMIT University, has campuses in
Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of
human resources capability in Vietnam and the region by hosting students from Australia and many other countries.
The Student Experience Coordinator is primarily responsible for overseeing, coordinating and case managing complaints for students at RMIT Vietnam. The position will provide confidential and sensitive assessment of complaints submitted via the student portal and other pathways and will case manage complaints according to RMIT's student complaints policy.
13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
Benefits
Yêu cầu công việc
At least three years of experience in a similar role or with a focus on provision of high-quality frontline
customer service advice and support, preferably in an education environment.
Proficient use of standard office software; experience with databases and online records systems
Strong communication and interpersonal skills, including written communication and report writing and the ablity to communicate sensitive information using multiple modes.
Demonstrated ability to work independently and as part of a team. Ability to engage effectively with a range of stakeholders, including those who may exhibit challenging behaviours.
Qualifications and Checks
Key selection criteria
Experience working in a complex environment requiring the application of analytical and problem-solving skills and the exercise of sound judgement.
Demonstrated experience in handling sensitive and confidential issues.
Excellent organisational skills, including the ability to prioritise tasks; high attention to detail and accuracy.
Some experience in complaint handling or case management. Experience in handling complex complaints and engagement in mediation or dispute resolution preferred.
Mandatory:
Bachelor&039;s degree in a relevant discipline.
English Proficiency:
Evidence of English Language Proficiency (if any)
How to apply
English - IELTS 6.5 or equivalent BULATS.
Please click on the 'Apply Now' button. We accept applications throughout the year.
A copy of your current ID
Curriculum Vitae/ Resume
Other supporting documentation (if any)
During the application process, you will be asked to upload the documents below. We recommend having them ready when you start.
Cover letter
Proof of highest qualifications
Thông tin khác
Thông tin cơ bản
Địa điểm: Hồ Chí Minh
Mức lương:Thương lượng
Hạn nộp hồ sơ: 28-11-2022
Chức vụ: Nhân Viên
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
