Job Summary:
The Ocean Freight and Brokerage Supervisor monitors daily operations and guides the development of the Operations function for Ocean Freight and Customs Brokerage (both Standalone Brokerage and Carry-and-Clear). He/She is responsible for complex customer accounts and the coordination of logistical transactions ensuring successful export and import of goods, timely declaration to customs, and coordinate with external brokers to meet committed lead time and accuracy. This position manages budgets and oversees customer invoicing, allocation, reconciliation of funds, and backlog while generating reports to combine operational data for shipment processing and management review. He/She uses knowledge and understanding of the comprehensive portfolio of ocean freight and customs brokerage services (e.g., export, import, transshipment etc.) to actively engage customers. The Ocean Freight and Brokerage Supervisor provides consultation to
account executives and develops shipment plans to secure new ocean and brokerage business opportunities. He/She upholds compliance with laws and regulations, helping maintain
customer service commitments and service quality. This position supervises hourly employees, full time non-manual operations, and interns.
Job Duties:
Supervises Ocean Product and Brokerage Operations
• Evaluates quality goals to identify process improvements needed.
• Reviews operational benchmarking to support continuous process improvement.
• Contributes to special projects to promote business enhancements (e.g., new applications , systems support, etc .).
• Distributes daily assignments based on work plan priorities to provide equitable workload distribution and to ensure service levels are met within projected time parameters.
• Monitors daily operations to ensure performance indices (e.g., balanced scorecard, etc.) are being met and to investigate variances for development of corrective action plans.
Participates in Monitoring and Overseeing Financial Performance
• Reviews shipment profit and loss data to assess performance and identify changes in the account strategy.
• Reviews monthly financial reports to compare actual performance against plan.
• Monitors Days Sales Outstanding and the claims process to ensure revenue and cost control objectives are achieved.
Supports Supply Chain Solutions (SCS)
Business Development• Identifies current and long-term business development opportunities with other divisions of a client organization to increase revenue.
• Collaborates with Solutions group to develop and apply ocean, brokerage, and warehousing pricing, pricing models, and pricing guidelines for customers.
• Assists SCS Sales to secure new ocean and customs brokerage business opportunities .
• Supports SCS sales initiatives and organic revenue growth to increase ocean and brokerage business.
• Supports regional sales staff to implement business development efforts at the local level.
Promotes Vendor Relations
• Participates in the development of vendor partnerships with commercial truckers, warehouses, appointed brokers, ocean carriers to secure space and/or service to meet customer needs.
• Facilitates regular carrier and broker audits to review performance and develop solutions for chronic issues (e.g., delayed shipments, damaged freight, etc.) that affect service quality.
• Builds and maintains relationships with vendors to negotiate and secure competitive rates and quality service standards.
• Maintains working relationships with carriers/vendors to gain awareness of new developments and modifications within the industry.
Supervises and Develops Others
• Resolves individual and group performance issues in accordance with UPS&039;s policies and procedures in a timely manner to motivate and foster teamwork.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
• Determines employees&039; training needs to produce continuous development plans.
• Accept working as and when required, such as on weekends and remote working via phone calls
• Training skill is required
• Strong leadership skill
• Able to work under pressure
• Excellent command of English and computer skills
• 3-4 years for experience in similar positions
• Bachelor Degree, preferably in Economics, Logistics, Supply Chains Management or relevant fields
• Excellent communication skills - able to explain policies and procedures in a clear and easy-to-understand manner
