tuyển dụng head of credit administration section - Customer Service departmen - can tho branch tại cần thơ

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Planning / Budgeting
Manage and co-ordinate the transaction counters matching with the customer's needs and volume to ensure service quality.
Manage daily operations
- Contribute to the efficiency business through undertaking effective daily management operations of Customer Service Department.
- Ensure the customer 'satisfaction in maximum through IVB products and services:
- Work as a supervisor regarding to sign and approve banking transactions under authorization in accordance with IVB regulations.
- Manage the banking transactions, stock checking, and record in/out, manage and transport of cash, collaterals, and valuable papers; manage accounts, monitor vault operations as assigned.
- Contribute to the improvement in profitability of the business through cross-selling activities.
- Ensure the compliance in operations of tellers, cashiers and supervisors as IVB regulations.
- Monitor and manage the lead time and processing time of customers.
- Encourage tellers for cross-selling IVB products and services in case of the low volume of transactions.
- Resolve the problems and complaints of customer in efficient manner.
- Manage cash-in/out at Branch.
Employee management
- Manage and develop the succession members as assigned.
- Monitor the business outcomes through reports and review the procedures.
- Directly coaching and training staff and orienting the career paths for employees.
- Manage or assign the backup staff in case of heads of section's absence.
- Supervise the employees' KPIs within authorization.
- Ensure the employees be well trained and developed in proficiency.
Other tasks as assigned by Board of Branch Management
- Take part in the Board of Vault Management and Board of ATM Cash Management as a member.
- Other tasks will be assigned or mandated by Branch manager.

Knowledge, Work experiences
- At least 03-year-working experience in customer service field, preferably with 01-year-experience in position as supervisor.
- Bachelor degree from universities with major in finance - accounting, economics and banking.
Skills
- Effective communication and negotiation skills
- Business management skills
- TOEIC score from 600 and above or equivalent
- Professional sales skills
- Leadership and management skills

Thông tin tuyển dụng
Việc làm tại: Cần Thơ
Mức lương:Cạnh tranh
Hạn nộp hồ sơ: 31-07-2022
Chức vụ: Trưởng Nhóm / Giám Sát
Hình thức: Nhân viên chính thức
Kinh nghiệm: 1 - 3 Năm
Số lượng: Đang Cập Nhật
Trình độ: Đại Học