Key Responsibilities:
-Correspond and coordinate with vendors and IT for system-related issues and resolution.
-Assist supervisor in investigation and facts finding for fraudulent/suspicious incidents.
-Assist in
market research in understanding customers' expectations and competitors' offerings to set service quality standards and for management's decisions.
-Validate and test the compatibility of new offerings and system changes in relation to operation performances, transaction status, operational workflow, etc.
-Manage and monitor customers' accounts in ensuring that the transactions are processed efficiently, effectively, accurately, and with the utmost integrity.
-Communicate and maintain consistent, accurate, relevant information and functions on websites.
-Provide daily and monthly transactional reconciliation reports to finance.
-Support and coordinate other departments' initiatives and projects in relation to customer
account management.
-Ensure all orders are processed in compliance with business rules, policies, procedures, and regulations.
-Handles customer's (both internally and externally) inquiries via online chat system and emails in providing relevant resolution to issues and escalate where necessary.
-Analyze historical transactions performance for process review and improvement.
Compensation & Benefits:
-Meal subsidy
-
Competitive salary-Accommodation subsidy
-Medical insurance
-Travel subsidy
-Variable performance incentive
-13th Month Salary
-26 days of standard Annual Leave + 1 day birthday leave
-2 off days a week, 10 hours a day (with 1 hour break)
-Up to 4 days of Annual Leave added as service incentive leave
