Track and control materials for the packaging and delivery of goods to ensure optimal operating costs.
Track and check order processing progress to ensure optimal quality and time.
Report information about the operating index periodically (day, month, year) related to Delivery Supplier
Monitoring, testing and evaluating the quality of delivery services of partners. Timely detect and coordinate to offer solutions to solve problems with partners to ensure the images and quality of services of website to customers.
Quickly support inquiries about order adjustment or Ecommerce shipping issues from
customer services.
Develop timelines and updates for stakeholders to set / manage order processing, return and delivery standards.
Regularly track and report inventory to warehouse team to ensure sufficient quantity of goods for Ecommerce is met.
Quickly handle arising orders related to customer experience.
Propose processes and solutions to optimize Ecommerce&039;s operating costs
Answer customer questions on Dyson.vn via Chatlive.
Support and coordinate with
customer services to resolve customer's complaints.
Implementation of Ecommerce&039;s operational processes (Tracking, checking, order processing, checking goods packing process, shipping partner ...)
Analyze and optimize Ecommerce performance indicators (order processing time, delivery time, return rate, cancellation rate, out of stock rate ...).
Goodin Microsoft Excel, Google Sheets.
Team player with a sense of team spirit
Possess strong attention to details
Experience work with Ecommerce operation
Takes responsibility for solving problems
Ability to plan, prioritize and manage multiple tasks and deliver to tight deadlines
Continually looks for efficiency gains, shares best practice and suggests process improvements
Strong negotiation and communication skills
Understand E-Commerce operation
Ability to take the initiative
