We are currently seeking a high calibre professional to join our team as an Contact Centre & Sales Representative - Outbound
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some Careers Grow Faster Than Others.
Our sector-focused Banking
relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise and local knowledge, our Banking teams connect clients to the products and services that meet their global financial needs.
In this role, you will:
Impact on the Business
- Delivers what is promised in line with customer expectations
- Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Customers / Stakeholders
- Certified to handle multiple propositions (i.e Advance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards)
- Generating customer loyalty through strong knowledge of key products and services
- Provides excellent
customer service to medium complexity customer contacts by keeping up to date on training and internal communications
- Owns and resolves issues and understands how and when to escalate.
Leadership & Teamwork
- Values diversity amongst team
- Acts a as mentor to assist new joiners as required.
- Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable) supporting - colleagues and customers to deliver superior customer service through these values
Operational Effectiveness & Control
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for WPB Centres
- Maintains HSBC
internal control standards.
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres.