About the company:
We are a part of the APRIL Group, a global
insurance specialist with 2,300 staff in 16 countries.
To sustain the company&039;s growth and expand our services, we are currently looking for a Claims
AdministratorFor over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.
Essential Job Functions:
• Deliver excellent
customer service through high quality and efficient handling of policyholder's claims
• Formulate, affect, interpret, or implement polices pertaining to strategic claim resolution
• Acquire information as necessary to perform accurate redress calculations
• Achieve set targets in line with required quality standards
• Make prompt and timely decisions on policy cover and settlement costs
• Manage cases proactively by using our internal systems and communicating with all relevant departments
• Understand the clients&039; needs, eligibility, and coverage, and then provide qualified assistance services correspondingly