Meals Allowance, 13th salary, Yearly Bonus-Salary Review, Wellness Program; Free coffee/tea/pantry
Hybrid workplace, Extra Insurance for Employee & direct families, 16-18 AL, Annual health checkup
Varied kinds of training, from functional technical - soft skills; Career Development Program
JOB PURPOSE:
Reporting to Vietnam Operations Head, this position will focus on overall daily operations and Operations' capability development in Hai Phong CFS Warehouses; provide leadership and direction to the team by directing a diverse in-house and subcontracted workforce to manage the throughput of our customer's products and creating a safe working environment; actively develop industry network & domain knowledge to enable market leadership in our operations infrastructure.
ROLES & RESOPNSIBILITIES:
Customer KPIs:
• Develop and Drive Vendor Logistics Program (Product and Capabilities)
• Continuously identify service gaps and implement solutions to enhance customer satisfaction.
• Engage in infrastructure planning, BCP,
Sustainability, Digital Transformation projects as required.
• Ensure customers KPIs are met for all LOBs - CNS, CLS and TMS.
Operational Excellence:
• Drive
Continuous Improvement Programs (Kaizen). Achieve Cost leadership.
• Monthly Operations Dashboard - Performance visibility & Analytics
• Deliver an active Capacity Management Plan (warehouse and trucking) with related stakeholders -
Customer Service, KAM and Regional Ops
• Participate Vendor Performance review of service providers, Contracting, and Vendor Strategy.
People Leadership:
• Shape L&D, Succession Plans, Policy changes for a Sustainable organization
• Establish a culture of service excellence, flexibility, and cost consciousness
• Determine organization structure, roles and responsibilities and performance targets for the function
• Manage peak/off-peak resource allocation and drive inter-department workflow efficiencies
• In depth local knowledge about regulatory, regional practices, cultural differences.
• At least 5 years working experience in the logistics industry and track record in Operations Management (warehousing & distribution)
• Able to engage complex supply chain topics; meaningfully engage senior stakeholders and seek solutions in an ambiguous environment.
• Track record in engaging large MNC accounts (complex business rules)
• Cross-functional experience is highly preferred
• Data-driven and process-minded leader
• Able to leverage technology or mobilize suitable stakeholders to implement solutions.
