• Prepare weekly work schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands.
• Regularly check storage areas for proper supplies, organization and cleanliness.
• Anticipate guest&039;s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Review sales and beverage costs for previous day; resolve discrepancies with Accounting. Track actual against budget.
• Inspect quality and amounts of garnishes, ensuring agreement to departmental standards.
• Responsibility for the creation of cocktail menus and update menu changes on the Point of sale (POS) terminal.
• Conduct pre-shift meeting with staff and review all information pertinent to the day&039;s business.
• Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Ensure that staff report to work as scheduled. Document any late or absent employees.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintaining excellent grooming standard of the beverage team members at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Inspect all aspects of the outlet
environment ensuring compliance with standards of cleanliness and order and direct respective personnel to rectify deficiencies immediately.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Be familiar with all F&B services/features and local attractions/activities to respond to guest inquiries accurately.
• Responsibility for all beverage purchases, inventories and stock levels within the operation.
• Maintain complete knowledge and strictly abide by state liquor regulations.
• Maintain complete knowledge and comply with all departmental policies/service procedures/standards.
• Implement and ensure the Company Health, Hygiene & Safety Policy is met at all times.
• Ability to work well with colleagues in and out of the department
•
Customer service skills, responsive to customers' requests
• Self-directed, takes the initiative to accomplish tasks and works hard to learn
• Training, instructional and leadership skills
• Excellent skills in English oral & written.
• 1 -2 years of experience in the same position in similar setting, 5-star hotel.
Thông tin tuyển dụng
Việc làm tại: Hà Nội
Mức lương:Thương lượng
Hạn nộp hồ sơ: 29-04-2022
Chức vụ:
Trưởng PhòngHình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
