Performance (40%)
Making the documentation
- Send the arrival notice to customer on time
- Send the booking to airlines on time
- Send the booking confirmation to customer on time
Handle document exactly
- Finish file on time per month
- Handle
documentation exactly
Customer Satisfaction (15%)
External Complaint from customer
- Follow SOP strictly.
- Take care
customer careful & satisfy the customer requests
Internal Complaint from Customers
- Work closely with other BU to get the full information to handle the shipment
- Support other BU to provide the best service to the customers
Operation Excellence (15%)
Initiative
- Create new initiative for development and improvement
Compliance assurance
- Follow the ITL regulations strictly
Human Resource Management (10%)
Company activities participating
Training course (internal or/and external) from company to improve the skills
RESPONSIBILITY
- Ensure no complaints from internal & external customers
- Ensure to satisfy customer request
- Ensure to finish files before deadline
- Ensure to send the booking, document on time
AUTHORITY
- Have the right to refuse some requests from external & internal customers which conflict with company policy
- Have the right to proposal to Manager for good execution and achieve targets assigned
