Yêu cầu công việc
Certification requirements:
• COPC Certified Coordinator preferred
• High Performance Management Training
• Six Sigma Yellow or Green Belt, or equivalent quality management certification preferred.
Job Requirements:
• Have at least 1-year experience in OM,
Assistant Operations Manager or at least 2-year experience in Supervisor role in BPO, Contact center industry.
• Experience in managing the size from 50 employees.
• Excellent speaking and writing in English.
• Experience in managing performance targets desired.
• Proved ability to do staffing and scheduling.
•
Project management experience, able to work independently on multiple concurrent initiatives.
• Strong determination for KPI achievement.
• Disciplined and highly motivated to motivate and encourage the team for improvement.
• Excellent oral, written, and interpersonal
communication skill.
• Demonstrated problem-solving skills, strategic and analytical capabilities.
• Having experience/background in IT, Tech Support, high-tech projects is a big plus.
Salary Package:
• Monthly Salary (Basic + Allowance) is up to 2250 USD.
• Every 6-month bonus is up to 70% of the monthly salary.
• Insurances followed Vietnamese Labor Law.
• Activities: Birthday party, Employee engagement activities.
