About Operation Solution/Seller Operation Solution team
The Seller Operation Solution (SOS) team focuses on various topics, with one goal in mind: To make the selling experience of sellers on Shopee to be as smooth and as positive as possible. To achieve this, SOS engages in studying and striving to understand sellers, what and why and how sellers to what they are doing and what they are not doing. In doing so, SOS suggests improvement on seller operation processes (to fit with Shopee's operation policies), coordinate with internal Shopee team to make feature development for sellers (to fit with demand of most sellers during their operation process), or even adjust policies which many sellers are struggling to meet.
All for the sake of ensuring customer satisfaction of both sellers and buyers on Shopee be the ultimate shopping experience!
- Monitor operation KPIs of sellers currently selling on Shopee, across various categories (e.g. cancellation rate, late shipment rate, etc.)
- Conduct analysis on root causes and identify operation problem of struggling sellers.
- Consult with sellers on operation improvement, including education, process optimization and system synchronisation, via multiple channels (calls, casual communication apps, direct face to face visit, etc.)
- Design an operation improvement plan for sellers belonging in categories in charge (can be Electronics, Fashion, FMCG, etc.)
- Execute such plan and reporting to team lead regarding improvement observed or bottlenecks faced during execution
- Brainstorming with team leader to solve operation related issue and improve Shopee process.
- Assisting team leader in other tasks assigned
- Preferred background in business administration/ supply chains
- Have knowledge/ experience in e-commerce industry is a plus
- Have a good sense of process understanding and workflow optimization
- Good at communication, negotiation and problem solving.
- Work independently and proactively take on new responsibilities where most needed.
- Good at data analysis skills and Microsoft Excel is a big plus
- Desire to learn and desire to understand how the world works
