Main purpose of the role:
• To profitably secure and develop our business through Key Account customers in Vietnam by maximizing customer value, developing, and implementing SKF strategy for KA.
• Drive sales in focus key segment and Central & South territory in Vietnam.
• Responsible for promoting the complete SKF portfolio at selected Key Accounts locally/regionally.
• Acts as the SKF ambassador who is building relations and continuously creating new adequate contacts at her/his accounts, with a main focus on highest possible level.
Reporting Relationships
• Reporting to Head of Territory Central and South and Regional
Key Account ManagerKey responsibilities
To profitably grow our market by maximizing Key Account satisfaction through offering value added products, services and integrated solutions
• Is responsible for promoting the complete SKF portfolio at selected Key Accounts locally/regionally.
• Is committed to grow SKF business and profit according to agreed plan.
• Acts as the SKF ambassador who is building relations and continuously creating new adequate contacts at her/his accounts, with a main focus on highest possible level.
• Acts as the SKF speaking partner to the customer.
• Identify new and existing customer needs, providing solutions, introducing new products, and drafting quotes for project sales.
• Build up good and long-term relationships with customers, understanding and knowing their needs, machines, development life cycles and market trends.
• Establishes long term growth strategy at her/his accounts in coordination with VN Sales team and organises sales and marketing activities accordingly.
• Be updated on technologies, products, and services available within the SKF organization as well as from SKF partners related to his/her areas.
• Handle performance and conformance complaints in accordance with quality procedures.
• Acts as the contact towards the market for developing new concept/ new offers in the area of SKF knowledge in close relation with SKF segment organization.
• Drive and maintain a sound and effective coordination with internal and external stakeholders (Territory sales, Customer Service, distributors,
Application Engineering, Global Key Account Managers etc)
• Collect and analyze customer market development, future business and trends as well as competition.
• Negotiate corporate contracts and projects in coordination with local sales team and global Key Account Managers.
• Be a speaking partner for high level decision makers at major Key Account customers.
• Implement improvement initiatives to enhance customer satisfaction.
• Share knowledge, learnings, and success cases across the organization
• Ensure effective sales process with Sales Excellence approach and efficient utilization and allocation of resources.
• Bachelor or higher degree in
mechanical engineering or related field with Mechanical Engineering background.
• At least 5-year experienced sales engineer (Senior Level)
• High moral integrity, code of conduct
• Good understanding of marketing strategy, sales process, technique, and control system.
• Experience technical sales to various industries
• Targeted knowledge and approach, particularly on growing industrial segment and Supporting key drives clients
• Good spoken and written communication in English.
• Confident in negotiating with clients.
• Solid presentation skills.
• Local Vietnamese individual with good communication skill and teamwork ability.
• Travel within Vietnam and abroad.
• Customer focused, service minded and act with speed.
• Exhibit agility in uncertain and ambiguity situations.
