PURPOSE & IMPACT ON ORGANIZATION:
Drive stores' profitability by:
- Meeting or exceeding store sales and profit targets
- Managing all resources within the store to provide customers with a leading shopping experience
- Driving the proper execution of established policies, procedures, initiatives and directives
- Assuming Multi-Store Manager responsibilities (excluding Profit and Loss responsibility) for a limited span of stores within the District Manager's district.
KEY RESPONSIBILITIES:
- Take full ownership of the store and its commercial success
- Analyze relevant data to probe and challenge the status quo
- Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
- Drive continuous improvements in the store's sales, productivity and profitability
- Ensure the legal and financial integrity of the store
- Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
- Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself
- Schedule staff so as to properly serve customers, drive sales and execute tasks
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
- Ensure proper in-store Brand execution according to established standards and directives
- Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
- Manage all store operations in a systematic and efficient manner, as per established policies and procedures
- Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
- Ensure merchandise deliveries are processed on the same day they arrive and the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis
- Ensure cash register transactions are processed quickly and accurately
- Lead and implement all applicable loss prevention policies and procedures
- Maintain a safe and productive shopping and working environment
- Manage the recruitment and training of store team members
- Ensure all HR policies and procedures are adhered to
- Create a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
- Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
- Share best practices to drive the collective performance of all district stores
- Complete all applicable training programs and effectively apply the learning on the job
- Seek coaching and learning opportunities to continually improve your performanceAssume the following responsibilities for other assigned stores:
- Support and coach Store Managers to meet or exceed sales and profit targets
- Complete store visits and create action plans for development areas with clear objectives, deliverables, and timelines for completion
- Analyze Profit and Loss Statements and trends in relation to objectives and competitive activities and take or recommend necessary corrective action
- Ensure consistent implementation of programs, policies, procedures and strategies
- Assist the District Manager in evaluating performance and providing feedback
- Support the District Manager with succession planning efforts to meet current or future business needs
- Act as a coaching liaison with designated Store Managers for basic performance issues
- Engage the District Manager and partner with HR for formal performance documentation, progressive discipline and complex employee relations issues
AUTHORITIES:
- On local/market discretion
RELATIONSHIPS:
- Customers
- Peers and Supervisor
- Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)
- Local Administration (e.g. mall management)
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
- Store Manager Competencies
MINIMUM QUALIFICATIONS:
- Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
Intermediate numeracy and literacy and advanced verbal communication skills
