1. Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.
2. Ensure operation runs within forecast financial framework.
3. Negotiate contracts with approved suppliers as per corporate policy.
4. Monitor guest social Media and Medallia results to identify shortfalls and remedy service issues.
5. Control and monitor availability of rooms, room types and rate categories to maximize profitability and guest Satisfaction.
6. Purchase operational supplies as required within budget and outlook.
7. Complete and update annually Standards and Procedures for the Rooms Division.
8. Oversee the inspection of VIP rooms and suites.
9. Participate in the preparation of the Strategic Business and Operating Plans.
10. Prepare monthly outlook/forecast reports and compile rooms' reports, balanced scorecard as requested.
11. Implement opportunities for quality Team Building and overall training.
12. Conduct development and performance reviews, identifying key personnel for further development and structured career path.
13. Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
14. Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
15. Oversee the selection and appointment of new associates within the departments under his/her control.
16. Monitors the personal of these operations to ensure guests receive prompt, cordial attention and personal recognition.
17. Ensure staff, particularly guest contact personnel, are familiar with Marriott, Bonvoy members, known repeat guests and other VIPs and provide special attention and recognition Pre, During and post stay.
18. Coordinates exchange of pertinent information between departments within the Rooms Division etc. and directs exchange of information with other departments notably, Engineering and Security.
19. Consults with Department Heads and
General Manager on an ongoing basis to improve business conduct.
20. Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean. In good repair and well maintained.
21. Schedules and regularly conducts routine inspections of all areas under his/her control.
22. Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees
23. Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handing and detailed information.
24. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve /deny all discount and rebate requests.
25. Achieve budgeted revenues, control labor costs and expense, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual department operating budget and financial plans which support the overall objectives of the hotel.
26. Prepare and submit statistical, performance, and forecast analyses and reports as required.
27. Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs.
28. Ensure training and procedures are in place for PABX, GSC, to serve as a central communications points during emergency/crisis situations and that relationships with local fire, police, and emergency personal are developed and maintained.
29. Promotes Inter-hotel sales and in-house facilities.
30. Monitors and controls the inventories for operating equipment and supplies.
31. Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them.
32. Monitors and controls the Room Division and other Operations under his/her control in the areas of revenue expenditure, profitable and performance against budget.
33. Works with Human Resources on manpower planning and management needs.
34. Ensure that members of the Marriott Bonvoy Programs and the partner programs are appropriately recognized and meet all Marriott Standards accordingly. Ensure the changes made are responding to the marketplace and to guest needs, both present and anticipated.
35. Responsible for changes of product and services. Use
market research to develop new product and services. Implement company programs and manage the operations of the division in a manner consistent with local laws and regulations as well as Starwood policies and procedures to ensure a high level of quality and customer satisfaction.
36. Ensure the quality of the product is maintained and ensure consistency in its delivery ad standards.
37. Manage the activities and the service levels of the Rooms Division. Implement emergency organization procedures and training to ensure appropriate protection for hotel guests, staff and company assets.
38. Give a positive commitment to
continuous improvement of product and performance.
39. Assign staff to assist other venues/outlets if necessary.
40. Completely understand, implement and ensure adherence to Local Labor laws and Sheraton 'Brand' policies.
41. Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure Associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
42. Uphold the Marriott Cares culture by demonstrating the Standards at all times to guests and fellow associates.
43. Personally, ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules, and related Sheraton Grand and Marriott/Starwood Policies.
