Mô tả công việc
ABOUT US
Gear Inc is a Game Development Studio and BPO Service Provider with offices around Southeast Asia and expanding globally.
We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start!
Commitment to our people is our real strength and the key to our success.
Company size: 6,000+ employees
For more information, please visit our websites: www.gearinc.com
JOB INFORMATION
Job title: Real-Time Analyst
Working Location
- Hai Ba Trung District, Ha Noi
- Thanh Khe District, Danang
Job Description
Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:
- Monitors real-time work volume and schedule conformance via via internal tool to efficiently utilize staffing resources
- Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
- Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
- Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance
- Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
- Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Job Requirements
- University Degree, ideally in a relevant degree such as data analyst or similar;
- Minimum of 1 year of proven experience in a relevant position;
- Proficient in English communication
- Demonstrated ability to create and analyze quality reports
- Advanced knowledge in real time management analysis with strong decision making skills
- Content Moderation familiarity is a plus
- Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner
- Intermediate knowledge in performing root cause analysis.
- Highly proficient in using MS Excel
- Impeccable attention to detail.
What benefits you will get
1. Salary and Benefits
- Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
- 100% compulsory insurance covered by the company after the probation.
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
- Annual health check, annual flu vaccination.
- Fantastic internal events.
- Summer vacation (Paid days off and bonus).
- Paid leave (12 days/year).
2. Working Environment
- 5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
- International, fun and professional working environment
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
- English working environment.
- Training and career development opportunities.
All interested candidates are welcome to apply. Please send your resume expressing your interest to us at [protected info] Kindly note that only shortlisted candidates will be contacted by our HR team.
