Quyền lợi được hưởng
Enjoy a
competitive salary with a full insurance scheme;
Work in an airline with a dynamic and friendly international environment;
Learning and career development opportunities;
Enjoy traveling by dozens of free-of-charge air tickets
Mô tả công việc
Monitoring the call quality of the switchboard staff, analyzing, evaluating, and scoring the call recording files of all professional groups to ensure the interactions (speech, attitude, analysis, evaluation), scoring the call recording file method) with the customer is the right standard, right, right quality and complies with the process set out by the company
Propose quality scoring criteria and detect shortcomings in the working process of personnel to promptly improve
Based on the quality of current personnel, develop appropriate training programs for new employees, and re-training programs for existing employees.
Summarize and periodically report and/or unusual cases related to the quality of activities of each group and each employee.
Perform guest duties as directed by superiors
Yêu cầu công việc
Graduated from Colleges;
General knowledge of the aviation industry is preferred
Knowledge of Customer Care
Experience in the position of Call
Quality Supervisor and Training for a
Customer Service Center from at least 01 year, or experience in the position of Call Quality Supervisor at an Aviation Customer Service Center from at least 06 months
Preference will be given to candidates with knowledge of social media channels
Priority is given to candidates with good achievements in the field of customer care (provide confirmation documents)
Priority is given to candidates who have held the position of team leader/supervisor at the Customer Service Center
Good English ability (equivalent to TOEIC 550/IELTS 5.5, TOEFL 600)
Thông tin khác
Mức lương
Thoả thuận
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Cấp bậc
Quản lý / Giám sát
Giới tính
Không yêu cầu
Kinh nghiệm
1 năm
