Quyền lợi được hưởng
Get trained well in laboratory, medical, pharmaceutical, vaccine equipment fields.
Get trained in professional environment enhance English comprehension skills
Have opportunities to go overseas for business trip annually.
Mô tả công việc
- Receive customer feedback on product quality and technical problems occurring during usage.
- Arrange the schedule for service engineers assisting the dealers to install equipment at end user's location, and guiding end user how to operate equipment after installation.
- Arrange the schedule for service engineers for calibration, maintenance, guaranteeing, replacing parts for end-user.
- Arrange the schedule for service engineers to visit potential end users to introduce and promote certification and maintenance service package of Esco Vietnam.
- Write and send hard copies of certification/maintenance reports to end-users after service engineers complete the service jobs.
- Feedback to the factory about defective accessories and monitor shipping status of replacement parts to replenish to the inventory.
- Manage the list of testing equipment (status, calibration time) and work with the shipping department to dispatch the tools overseas for calibration when expired.
- Follow the status of the warranty orders with the factory to ensure supplier the spare part needs to replace on time.
- Make Acceptance & Contract Liquidation Reports to send to customers after service engineers complete the service.
- Update & consolidate all data in the software daily.
- Back up support for Hanoi office when the person in charge of the respective department takes leave.
- Handover spare part to customer.
- Stock take inventory monthly.
- Update the form and service report according to the requirements of ISO 17025.
- Hiring local transporter to ship the goods to customer's site.
- Follow the open order on hand of equipment and update warranty after delivered.
- Perform other tasks assigned by Managers.
Yêu cầu công việc
- Graduate from college / university of economics, foreign trade, foreign languages, ...
- Having at least 01 - 03 years of working experience.
- Experience in translating technical manuals, user manuals is a plus.
- Good command of English (communication, writing and comprehending skills).
- Well organized, excellent customer service skills; self- motivated and willing to learn.
- Good attitude, hard-working, honesty.
- Able to work independently and team work.
- Able to work under high pressure.
- Willing to work on Saturday or on weekend / holiday (if required).
- Commitment to work for long term.
- Working location: District 7, HCMC, Vietnam.
- Working time: 08:30 a.m to 06:00 p.m from Monday to Friday.
** Benefits:
- Have opportunities to go overseas for business trip annually.
- Get trained in professional environment with Esco subsidiaries in other countries, enhance English comprehension skills (listening, speaking, reading, writing).
- Get trained well in laboratory, medical, pharmaceutical, vaccine equipment fields.
- Have opportunities to meet clients of famous universities, research centers, hospitals across Vietnam.
- Direct report to Manager.
- Comfortable, creative and dynamic working environment.
Thông tin khác
Ngày Đăng Tuyển
23/03/2023
Cấp Bậc
Nhân viên
Ngành Nghề
Hành chánh/Thư ký, Dịch vụ khách hàng, Bán hàng
Kỹ Năng
Service Sales, Foreign Trade, Customer Care, After-Sales Support
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
