Quyền lợi được hưởng
13rd Salary Payment
Insurance
Incentive bonus
Mô tả công việc
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
The jobholder is responsible and is expected to deliver a high standard of service to Customer Groups using HSBC systems and HTSV developed programs through timely resolution of problem encountered as well as to assist in deploying new software on our production machine.
In this role you will:
- Ensure that transactions are executed in compliance with the established procedures/policy & local regulation on payment processing & documents checking
- Be responsible for processing & managing daily payment requests in accordance with agreed quality standards& timely inform customer to resolve if any issue before cut-off times
- Receive/make calls from/to customers (applicable to voice processors only)
- Monitors the banking systems during the day to identify any unusual activity which can be rectified / investigated as early as possible
- Works with teammates and other functions to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and non-conformance as required
- Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
We encourage you to apply your cv via this link: mycareer.hsbc.com/en_GB/jointalentcommunity?pipelineId=47195
Yêu cầu công việc
To be successful in the role, you should meet the following requirements:
- Demonstrates a strong work ethic, and resilience in order to achieve results and meet deadlines;
- Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines
- Strong interpersonal skills.
- Effective communication skills.
- High level of customer service.
- Prior experience and background in operations or
customer services would be an advantage.
Thông tin khác
Ngày Đăng Tuyển
31/07/2022
Cấp Bậc
Nhân viên
Ngành Nghề
Kế toán ,
Dịch vụ khách hàng , Ngân hàng
Kỹ Năng
Banking, Customer Service, Accounting, Operation
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
