KEY RESPONSIBILITIES
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Work with the customers to make sure they can get the most value from the product.
Resolves product or service problems by clarifying the customer's complaint and transferring to the right team for solving the problems.
Communicate with customers through various channels like email, chat or call.
Work closely with agencies to help their clients to install our app, answer their questions or gather requirement then collaborate with the technical team to implement.
Provide customer's feedback on the app usage.
Ensure customer satisfaction and provide professional
customer support.
Be the main point when dealing with bad reviews or urgent issues.
Support technical team to explain complicated issue to customer.
REQUIREMENTS
At least 1+ years customer success experience in a software
product company.
Good English skills.
Strong
communication (verbal and written) and interpersonal skills.
Ability to stay calm when customers are stressed or upset.
Customer orientation and ability to adapt/respond to different types of characters.
Empathetic, positive attitude with a desire to help our customers reach their goals.
Pay attention to every detail/aspect of the work.
Preferred Qualifications
IELTS > 6.
Can use one of the following languages besides English: German, French or Japanese.
BENEFITS
100% remote culture. Live and work from wherever you feel happiest.
13th-month salary and performance bonus
Day-off: 14 days/year and Vietnam holidays
Macbook provided after probation period
Bao Viet Health Care Insurance (after 3-month in the role)
Monthly company party and quarterly company trip
Free online learning and Reimbursement for selected courses.
Free access to the co-working space
Annual Health Checks
Allowance for gyms, fitness, yoga plus cash bonuses for lots of occasions around the year.
Great chance to improve your expertise/skills and English communication via international exposure;
Get support and work with talented and friendly members;
JOB TYPE
Full-time
WORKING TIME
From Monday to Friday with working time 8:00 am to 5:00 pm
CONTACT US
Email: [protected info]
Subtitle: Customer Success Executive - Fullname
