night Manager

Benefits:
- Full-time employee:
+ Minimum Salary for staff line from 6,500,000 VND (fresh graduate 5,000,000 VND - 6,000,000 VND) + Service Charge
+ Bonus on Public Holiday
+ 02 meals / shift
+ Working time: 05 days / week, 02 days off / week
+ Hotel uniform & laundry
+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance
+ Annual team building and outing trip
+ Talent development program for outstanding employee

• Manage and monitor activities of all employees in the Hotel making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check rooms, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to room if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
• Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests' cars and other responsibilities to ensure all requirements are met during our guests stay.
• Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling's and evaluations.
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Must be able to perform the full night audit.
• Oversee preparation of daily summary reports.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
• Should Show Initiative, Problem Solving, Staff Training, Team Leading.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Be aware and able to enforce all fire-life-safety procedures.
• Remain current in all updates with regards to new procedures and training.
• Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
• Carries out any other reasonable duties and responsibilities as assigned.

Highschool/College/University degree or equivalent
Previous training and experience in hospitality
Be responsible and able to work under pressure
Good communications
Good level of spoken and written English

Số lượng
1
Nơi làm việc
Quận 2 - TP HCM
Giờ làm việc
Ca đêm
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Quản lý điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
29/04/2022 23:38