IT Trainer as well as the Management of IT Training Projects. The scope of this role is to manage, develop, implement, and maintain training programs related to business critical systems within the organization.
- Leads the development of training programs including User Guides, Reference Guides, Cheat Sheets, Learning Labs, eLearning Tutorials, Quizzes, Training Communications, and Certifications
- Coordinates logistics and conducts training sessions in both web-based and classroom training environments
- Collaborates with the
IT Project Managers to determine training objectives and delivery methods
- Assigns, manages, and tracks task and resources at all phases of IT Training projects
- Manages issue identification and resolution process for IT Training projects
- Manages IT Training Survey process to ensure metrics related to training participation and trainer performance are captured
- Develops Communication Plans and writes training communications related to software upgrades and implementations
- Utilizes video recording and editing software to create and produce eLearning Tutorials
- Serves as Content Owner of the SharePoint IT Training Site
- Participates in QA/UAT testing of new and upgraded software applications, as needed
This position combines the roles of Dynamic 365 implementation and functional consultant in one:
- Contribute to the transfer of functional requirements to development and test teams.
- Stay abreast on updates and new releases in D365 technologies and able to educate end-users on FI & ACC/ Purchasing/ Human Resources functions... as assigned by Project Manager.
- Perform system integration or user acceptance testing.
- Experience in D365 F&O implementation, configuration, system design or related business experience.
- Doing GAP analysis.
- Do user training, support user acceptance test.
- Bachelor's degree in IT, Education, Bussiness Administration or equivalent experience.
- 2+ years of experience with the development and/or delivery of training courses/
project management.
- Excellent knowledge of the Microsoft Dynamics 365 product and hands on experience configuring the product including Entity Creation, Workflows, Business Rules, Business Process Flows, etc.
- Strong project experience translating client business needs into software capabilities.
- Project experience creating functional designs, test conditions and test scripts.
- Proficient with Excel, PowerPoint, Outlook, Word and Visio or other process modelling tools preferred.
- Comprehensive knowledge of a variety of training concepts, practices, and procedures.
- Strong
customer service orientation.
- Excellent verbal and written communication skills.
- Strong Problem Solving, Decision Making, Organizational, and Negotiation Skills.
- Highly self-motivated and directed with an ability to multi-task.
