Lixibox is a lifestyle consumer e-commerce platform in Vietnam that focuses on bringing niche and cool brands from all over the world into the market. We have been growing the number of customers as well as the product lines significantly in the last 5 years. All this insane growth is backed by an amazing technological system built by a talented team led by Silicon Valley veterans. We are a diversified group of dynamic and fearless engineers who built a full-size e-commerce system from scratch, supporting both desktop and mobile apps on iOS and Android, running on one of the top cloud platforms. Do you want to be part of this awesome group? Then read on.
We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
As a member of the
engineering team, you are expected to:
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Walk colleagues through steps to help them resolve their technical problems.
- Maintain procedures and reports that provide technical support to the entire organization.
- Analyze records and logs to spot underlying trends and potential issues.
- Support the implementation of new solutions or applications.
- Establish accounts for new users and assist with password or login problems.
- Test, evaluate, and make decisions about new technology for the business.
- Participate in business-wide meetings to provide insight into technical requirements.
