- Provide IT support to 350+ end-users at TTI's factories in Binh Duong, Cu Chi (main location).
- Troubleshoot incident, update information, and restore/deliver IT services requests within Operation Level Agreements/Service Level Agreement.
- Analyzing, collaborating and resolving the incidents and problems.
- Create, implement and document authorized changes, attend CAB's meetings when required.
- Overviewing and updating CMDB to ensure accuracy and up-to-date.
- Working on office hours and overtime when required to deliver 24/7 IT Managed services, with strong customer service mindset.
- Complying and contributing to IT policies, standards, SOP and guidelines.
- Communicating and networking with 3rd partner's experts in escalated situations.
- Research and offer in-dept technical solutions for complex problems or projects.
1. Education:
- University 's degree in
Information Technology / Computer Science or equivalent.
- Certificate of completion: MCSA or CCNA.
2. Experience:
- 5 years of recent experience in IT support are required.
- Have experience work with manufacturing environment is an advantage.
3. Knowledge:
- At least 3 years or above experiences in administration of computer operating systems, fixing technical problems in a manufacturing IT environment.
- Solid experiences in supporting
technical support / helpdesk.
- Hands-on experience with PC hardware / Software installation, Windows OS and configuration, Mac OS, Active Directory, Microsoft Office, Anti-virus.
- Experience of supporting TCP/IP, Windows, Wi-Fi and firewall.
- Good knowledge of computer software and hardware troubleshooting procedures and methods, proficiency in using various testing software and maintenance tools.
- Proficiency in install, manage, maintain the windows server system associated with some functions as like Active Directory, DNS, DHCP, WSUS, SCCM, Deploy GPO, File server, Printer server, etc.
- Familiar with Microsoft 365 features and supporting.
- Knowledge of Cybersecurity, Azure, VMware, Storage, Fortinet firewall are preferred.
4. Functional Skills:
- Familiar with the ITIL process such as incident, problem, change.
- Having
customer services mindset.
- Fluent in Vietnamese and English.
