As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
CORE WORK ACTIVITIES
Managing Recruitment and Hiring Process
• Establishes and maintains contact with external recruitment sources.
• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
• Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
• Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
• Provides subject matter expertise to
property managers regarding selection procedures.
• Performs quality control on candidate identification/selection.
• Oversees/monitors candidate identification and selection process.
Administering and Educating Employee Benefits
• Ensures that department has the available resources on hand to administer employee.
• Attends unemployment hearings and ensures property is properly represented.
• Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
• Prepares, audits and distributes unemployment claim activity reports to property management.
Managing Employee Development
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures attendance by all new hires and participation of the leadership team in training programs
• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
• Uses all available on the job training tools for employees; supervise on- going training initiatives and conducts training, when appropriate.
• Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross- trained to support successful daily operations.
Maintaining Employee Relations
• Ensures employee issues are referred to the
Department Manager for resolution or escalated to the
Director of Human Resources/Multi- Property Director of Human Resources.
• Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
• Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
• Ensures medical records are maintained in a separate, secure and confidential medical file.
• Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
• Partners with Loss Prevention to conduct employee accident investigations, as necessary.
• Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. •Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property- wide meetings).
• Communicates property rules and regulations via the employee handbook.
• Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
• Communicates performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices
• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
• Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
Oversees the selection/non- selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non- selection and applicants receive status notifications).
1. Education: High school diploma/secondary education/equivalent
2. Service years in the field: 3 years related experience in Human Resources, or an equivalent combination of education and experience
3. Service years in supervisor/manager level: 2 years prefered
4. Knowledge and skills:
Ability to maintain confidentiality to the extent possible in all HR related matters Experience in managing company provided accommodation
Good Communication skills and writing skills
Knowledge of Local Labour and Employment Regulations.
Problem solving, analytical, reasoning, motivating, organizational and training abilities.
5. Language: Fluent English
