Gear Inc is seeking 2 MIS Data Analysts for our Moderation team. Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Working Location:
Hai Ba Trung District, Ha Noi
Thanh Khe District, Danang
Main responsibilities:
Develop, modify and update scorecards, dashboards, and other reports in a timely manner
Analyze performance metrics impacting service levels and identify gaps and trends to provide to the Planning and Forecasting team
Analyze the impact of volume, AHT, and shrinkage on manpower requirements
Responsible for the integrity of the data and ensuring the accuracy of all reporting requirements
Responsible for timely delivery of periodic and ad-hoc productivity reports
Prepare and maintain FTE reporting for the billing process.
Job Requirement:
University Degree, ideally in a relevant degree such as data analyst or similar;
At least 1 year of analytical experience;
Proficient in
English communication;
Familiar with Google Spreadsheet, Excel is a must; with other data analysis tools is a bonus;
Strong ability to analyze raw data, draw conclusions, and develop actionable recommendation;
Experiencing in Moderation/
Customer Services/
Quality Assurance/ Community moderation is a plus;
Used to work in BPO (Business Process Outsourcing) company is a plus;
Analytically-minded and detail-oriented;
Have the ability to handle multiple projects simultaneously;
Are self-starters and have a high degree of personal responsibility;
Demonstrate a positive, can-do, proactive attitude;
Enjoy working and contributing as part of a team;
What benefits you will get
1. Salary and Benefits
Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
100% compulsory insurance covered by the company after the probation.
Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Annual health check, annual flu vaccination.
Annual company trip, monthly fantastic internal events.
Summer vacation (Paid days off and bonus).
Paid leave (12 days/year).
2. Working Environment
Flexible working hours, we work 40 hours per week (Monday-Friday).
International, fun and professional working environment
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
English working environment
Internal English class fully sponsored by the Company with a native teacher during working time.
Training and career development opportunities.
All interested candidates are welcome to apply. Please send your cover letter and resume expressing your interest to us at [protected info]. Only shortlisted candidates will be contacted by our HR team.
