JOB PURPOSE
To work as part of a team to assist staff in using all forms
of IT equipment/tools in the office and assist in the running and development
of the IT services/infra/system
KEY RESPONSIBILITIES
1. User management:
• Serve as the first point of contact for users seeking
technical assistance over the phone, email or directly, escalate to the IT Team
Lead if can't assist
• Creation of new user accounts, include DMS System,
SharePoint sites. Unlock user accounts
• Diagnosing user faults e.g logon issues, etc.
• Training and handover corporate assets
• Update service requests into service desk system.
• Update IT asset data: hand over, transfer, return,
disposal, return, labeling... correctly into IT asset management list.
2. Hardware:
• Configuration and installation of new/replacement PC, and
peripheral hardware, including printers, projectors, scanners, video
conference. etc
• Working with vendor directly to get warranty support for
broken device
• Provisioning working laptop/equipment and de-provisioning
them, put in stock when user exit
• Provide Audio Visual equipment support for events, both
internal and external
• Access information on the CCTV system as required and
produce copies for management team. Ensure all CCTV equipment is operating
correctly and report any faults to the IT Team Lead
• Management and maintenance of the corporate assets
• Installation and support of new networking hardware e.g
switches, wireless access points
• Network fault diagnosis
• Liaise with external support suppliers to resolve issues
as required
3. Software:
• Deployment of operating system and relevant software as
per required
• Support of installed applications assisting in diagnosing
software faults
• Manage & update corporate systems
• Perform patch/upgrade testing as required
• Ensure security of
IT infrastructure maintenance/monitoring of antivirus, patching and network monitoring
• Write and maintain support documentation
4. Other paper works support base on adhoc and request from
supervisor
POSITION REQUIREMENT:
• Final year students from University/College with a major
in:
information technology, tele
communication, computer science or equivalent
• Experience with desktop, laptop, Windows OS, printing
services
• Good technical knowledge about computer hardware, mobile
devices, software, Microsoft Office and other PC applications.
• Fulltime 6 months
BENEFITS:
• Allowance 6.000.000 VND / month + parking allowance
• Opportunity to experience professional working environment
• Opportunity to be promoted to a full-time position after
an internship
Working Location: TCPVN Office - 18th Floor, Viettel Building, 285 Cach Mang Thang Tam Street, Ward 12, District 10, HCMC
Application: Please send your English CV via email: [protected info] with the subject [TCPVN] IT Intern - Full name.
