POSITION SUMMARY
Be responsible for assisting the C&B Manager and DOHR in the daily management of the HR Generalist activities in order to meet the hotel strategic objectives and KPI, and to ensure that the C&B functions guide, support and align with the hotel's culture and hotel's vision.
Assist the C&B Manager and DOHR to develop and implement detailed Human Resources plans to support business objectives. Assist and support management and the leadership team with handling and resolving Human Resources issues. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
The C&B Supervisor will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.
DUTIES AND RESPONSIBILITIES:
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
HR Operations & Employee Data Management (Shared Services & Outsourcing)
Responsible for providing HR administration and employee data management services to Board of Management.
Manage and process employee records and information within the system.
Perform routine data audits and ensures employee data are up-to-date and accurate.
Engage in back-office and transaction services such as performance management records, leave and exit administration.
Communications and Relations
Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
Assist and support management and the leadership team with handling and resolving Human Resources issues.
Inform Human Resources management of issues related to employee relations within the division or property.
Assist in monitoring/tracking employee relations issues including resolution and follow-up of issues.
Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs.
Observe and monitor employee and manager activities to ensure compliance with company policies and procedures.
Assists Management
Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Administration
Maintain confidentiality and security of employee and property records, files, and information.
Answer phone calls and record messages.
Ensure accurate maintenance of all employee records and files
JOB REQUIREMENTS
Critical Competencies
Analytical Skills
Decision-Making
Computer Skills
Learning
Problem Solving
Interpersonal Skills
Interpersonal Skills
Team Work
Diversity Relations
Influence
Customer Service Orientation
Communications
Communication
Listening
Applied Reading
English Language Proficiency
Writing
Personal Attributes
Integrity
Positive Demeanor
Dependability
Initiative
Stress Tolerance
Organization
Planning and Organizing
Multi-Tasking
Time Management
Computer Skills
Microsoft Office Skills
Administration
Maintaining Confidentiality
Preferred Qualifications
Education: Bachelor Degree or Diploma in Human Resources Management, Hotel Management or related field.
Related Work Experience: Minimum of 1 year-experience in a Human Resources management role either as a generalist, or in a specific role such as C&B, in the hotel industry preferred.
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