Job Description
Perform other duties as assigned by the line manager.
In- depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
Acquire opinions and needs of customers, then work closely with Operation, Technology, ... to improve service quality, bring positive experiences and satisfaction to customers.
Driven to achieve team goals and is transparent to share ideas to help the team improve performance.
Able to coordinate with cross- functional teams to identify issues and follow up on solutions.
Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
Regularly forecast the volume from the key sellers.
Build and maintain strong, long- lasting
customer relationships.
Assist with high severity requests or issue escalations as needed.
Requirements
Preferred background in business
administration, Economics, Finance, Management/ supply chains.
Proficient in Microsoft Excel and Microsoft PowerPoint, English skill is a good advantage
Work independently and proactively take on new responsibilities where most needed.
Desire to learn and desire to understand how the world works.
Have a good sense of process understanding and workflow optimization.
At least 1 year of experience in Customer Care (preferably Logistics and E- commerce).
Good at communication, negotiation, and problem- solving.
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Thông tin cơ bản
Địa điểm: Hồ Chí Minh
Mức lương: Cạnh tranh
Hạn nộp hồ sơ: 22-05-2023
Chức vụ: Nhân Viên
Hình thức:
Toàn thời gianKinh nghiệm: Yêu cầu ứng viên phải có kinh nghiệm
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
