Quyền lợi được hưởng
• Opportunity to grow within your property and across the world.
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
Mô tả công việc
• Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction at all times.
• Actively review guest comments and feedback, communicate this with the team members and implement corrective action as needed.
• Elevate guest experience via continuous improvement via innovation and outside in thinking.
• Take time to get to know the guests and to be committed to service excellence.
• Responsible for the quality of service provided to all guests throughout each touch point within the hotel.
Yêu cầu công việc
• Writes, speaks, and presents with clarity.
• Successful pre-opening experience is a plus.
• Highly organised and always gives maximum effort.
• Leadership, learning and development management capability.
• Makes excellent choices and informed decisions.
• Is well informed about all aspects of the job and has a minimum of three years experience in service industry.
