Quyền lợi được hưởng
Competitive salary
Insurances fully provided
Private insurance will be provided for official staff
Discount up to 90% English tuition fees for staff and close relatives
An active, professional, dedicated working environment with experienced managers and friendly colleagues
Bonding trips and events
14 day-off per year along with other benefits according to the company's regulation.
Chances for promotion and transfer
Mô tả công việc
1. Planning
- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
- Weekly and monthly sales and re-sales planning
- Monitor sales and re-sales performance daily;
- Monitor conversion rate (visitors - placement tests- sales) daily;
- Follow up bookings daily;
- Review sales and re-sales performance weekly and set plan for upcoming week(s).
- Co-operate with other training centres to maximize sales and re-sales for the company;
- Monitor telesales activities at centre
3. Customer satisfaction
+Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Handle customers' feedbacks/complaints;
- Verify customers requests relating to saving fee, class transfer, refund, etc
- Verify special offer or discounts;
- Propose events, activities for centre when necessary;
- Support in events organized/planned by the company
+Coaching and training
- Conduct Workshop/Training for sales and care team
- Sales and Care Development
4. Centre Operation
- Observe/monitor to make sure PA's performance is accurate and professional;
- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
5. School contract
- Visit school to build relationship
- Monitor school contract to make sure deliver good service to the students
- Follow up payment at school
6. Marketing
• Local MRK
- Prepare and organize all local marketing event at centre
• ELT activities
- Support all ELT activities at centre
7. Reporting
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales and re-sales report
- Verify Non-standard Working Hours Report
- Check Unearned Revenue Reports and take immediate action for any "Outstanding Payment" cases.
- Corporate report
- Verify weekly and monthly ILA account report
8. CM Delegation
- Support CM in centre performance
financial KPIs: new sales, revenue;
- Support TCM in cost control: utilities, paper, stationery, resources;
- Work with HO departments and training centres, when necessary
- Work with local authorities, landlord, schools, clients, when necessary
9. Account management
- Assign account to EP
- Monitor all account at the centre to ensure good service
- Manage account lost of each EP
- Transfer account on time if any issue happened
Working location: ILA Vũng Tàu: Số 208 Thống Nhất (mới) Phường 8 Thành phố Vũng Tàu
Yêu cầu công việc
Qualifications
University degree
2-3 years of experience of Sales/ Consulting in Education/ Training industry
Experience in supervision position
Skills
Good leadership and management skills
Good analysis & problem solving skill
Be able to well manage and organise the job
Be careful and details
Training, delegation & coaching skill
Basic knowledge in finance
Language: Good communication skills both in English and Vietnamese
Computer: Good MS Office skills (Word, Excel, Access...)
