Reports directly to and communicates with the
Front Office Manager on all pertinent matters affecting guest service and hotel operations.
Provides functional assistance and direction to all departments.
Cooperates, coordinates and communicates with other hotel departments as required.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Responds to guest needs and resolves related problems
Supervises and directs Reception and Reservations personnel.
Supports and assists Front Office personnel and all departments at peak periods.
Ensures VIPs and priority club guests receive special attention
Inspects front of house and back of house regularly for cleanliness.
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Provides input for Front Office meetings.
Promotes inter-hotel sales and in-house facilities.
Checks billing instructions and monitors guest credit
Analyses and approves discounts and rebates.
Analyses the rate variance report to ensure rooms revenue control
Takes action with the Property Management Systems (PMS) in emergency situation.
Fully conversant with all hotel emergency procedures.
Ensures front line staff complies with FIT marketing techniques and maximize sales.
Works with Superior and
Human Resources on manpower planning and management needs
Works with Superior and Director of Finance in the preparation and management of the Department's budget
Required Skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office and Front Office System
Problem solving and organizational abilities
Qualifications:
Bachelor's Degree or Diploma in Hotel
Administration, Hotel Management or equivalent
Experience:
2-year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Phòng Nhân sự - Phòng Nhân sự
