Quyền lợi được hưởng
15 days annual leave and additional 3 days of sick leave with full pay
Mô tả công việc
Scalable builds world-class physical and software infrastructure to help entrepreneurs compete against today's giants in e-commerce. By building world-class physical and software infrastructure, we will democratize e-commerce infrastructure and empower companies of any size to compete in today's e-commerce.
As a part of our global expansion in Asia, we are looking for Customer Success Representatives to join our Vietnam office and global Customer Success team.
Do you love to surprise and delight customers? Enjoy working with a small, dedicated team? Then we'd love to meet you! We are looking for a Customer Success Representative with a strong desire in helping our Shopify sellers succeed through best-in-class support.
Responsibilities:
● Provides quality information and accurate solutions for a defined scope of customer issues via email and chat
● Maintains 100% of the available service goals every day in accordance with current standards as directed by management
● Determines when customer issues need to escalate and use appropriate channels to a timely resolution
● Provides exceptional customer service for issues and general inquiries of customer orders in a quick and efficient manner
● Provides information to internal and external customers as requested
● Keeps up-to-date on all company's policies and promotional offerings
● Actively participates in regular team meetings, providing input to contribute to the team's overall success in achieving customer satisfaction
● Problem solves and prevents escalated issues to be of ability
● Works with
Customer Service Manager to ensure excellent service is being delivered
● Creates and maintains internal and external documentation
● Assists in content writing or communications related tasks
Yêu cầu công việc
Requirements:
● 1-2 years of experience in a customer success or customer service role
● Strong written communication skills (English)
● Strong attention to detail
● Time management and decision-making skills
● Motivated and results-oriented
● Proven record of success in a metrics-oriented environment
● Proven success providing exceptional customer service
● Experience with Google Suite products
● Experience analyzing data and creating reports for stakeholders
Nice to haves, but not required:
● Previous experience with Zendesk
● Previous experience in the print on demand space
Benefit:
●
Competitive Salary● 13th-month salary
● Private Healthcare Package
● 15 days annual leave
● Additional 3 days of sick leave with full pay (in addition to sick days as prescribed by Vietnamese law)
● Birthday gifts and other special allowances (Wedding date, Visiting impatient, Giving birth, Condolence, international women's day)
● Free lunch and snacks in the office
● Training support
● Team building activities and sport clubs
● Equal opportunity for everyone
● Exposure to advanced software and working environment embraced by top Silicon Valley companies
● Young, dynamic, and ego-free English-speaking working environment.
Thông tin khác
Ngày Đăng Tuyển
10/05/2023
Cấp Bậc
Nhân viên
Ngành Nghề
Hành chánh/Thư ký,
Dịch vụ khách hàng, Nhân sự
Kỹ Năng
Customer Care, Customer Service, Customer Mindset, Customer Care Mindset, Customer Experiences
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
