Job Responsibilities
Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
Coordinates and develops
customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information
Actively participates in teams to continuously improve and drive quality into UL's service to the customer.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
Performs other duties as required.
Handling for whole process from Samples Login to Test assignment which included:
Take the pictures
Logged in the samples with all the customers meta data
Assign package to the sample submitted
Breakdown the samples according to procedure
Distribute the samples to the labs
Job Requirements:
Higher Secondary Education (High School Diploma) with min 1 year of
customer service or sales experience.
Demonstrated ability to respond appropriately to customer needs.
Demonstrated ability to successfully multi-task.
Demonstrated ability to work effectively with a diverse team.
