Job overview: Provide
Customer Service in a
Call Center or other area of the
operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Key responsibilities: 1. Handle order processing:
- Print out order received from CSE, check and match order, Fulfill order form, add loss, highlight information.
- Input material checking file, input additional label checking file with Prepress.
- Send OCF to OE for inputting order in the system.
- Revise promised date/request date in system in case order changed, order held, update weekly shipment list.
- Collect packing list from Trim system and send out to customers as guidelines from CSE.
2. Coordinate with other departments:
- Communicate with internal departments for the arrangement of shipment, esp on Saturday.
- To work as a team with CSE to ensure the order process being handled smoothly.
- Back-up team-members when workload makes this necessary.
- Collaborate within the team & another team to clear-off order pending daily.
3. Check and audit:
- Cross check order before transferring CS to avoid wrong key-in.
Yêu cầu công việc - College degree and above.
- At least 01 working experience years.
- Strong written, verbal skills in English - Chinese bilingual.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function-specific software.
- Good data entry and organizational skills.
- Detailed-oriented and good follow-up skills.
