Quyền lợi được hưởng
Performance incentive bonus (base on performance review)
Premium health care package insurance
Company gift and cosmetic per each occassion
Mô tả công việc
- Plan, co-ordinate and control the activities of the customer service team (including front desk counters) to maintain and enhance customer relationships and meet organizational and operational objectives.
* Main Job Tasks, Duties and Responsibilities
- Identify and implement strategies to improve quality of service, productivity and profitability
- Develop and implement customer service policies and procedures
- Analyze relevant data to determine customer service outputs
- Define and communicate customer service standards
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Delivering a comprehensive service to support customers
- Managing a large number of incoming calls and emails
- Handle complex and escalated customer service issues
- Co-ordinate and manage customer service projects and initiatives
- Managing customers' accounts
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building sustainable relationships where necessary
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints
- Track customer complaint resolution
- Monitor accuracy of reporting and data base information
- Ensure budget requirements are met
- Evaluate and performance manage staff
- Identify and address staff training and coaching needs
- Liaise with company management to support and implement growth strategies
Yêu cầu công việc
* Education and Experience
- relevant bachelor's degree
- at least 2 year experience customer service
- supervisory experience
- in-depth knowledge of customer service principles and practices
- fair knowledge of customer service software, databases and CRM tools
- Be updated with relevant technology trends and applications
- proficiency in MS Office applications
- experience in use of social media platforms
- product knowledge
* Key Skills and Competencies
- communication skills
- customer service focus
- supervisory skills
- problem analysis and problem-solving
- decision-making
- planning and organizing
- initiative
- flexibility
- presentation skills
- stress tolerance
* Benefit
- Competitive salary (nett) based on capability & working experience;
- Performance incentive bonus (base on performance review)
- Annual salary increment review
- Premium health care package insurance;
- Training opportunities abroad;
- Company gift and cosmetic per each occassion
Thông tin khác
Ngày Đăng Tuyển
07/12/2022
Cấp Bậc
Trưởng phòng
Ngành Nghề
Tư vấn
, Dịch vụ khách hàng
, Bán lẻ/Bán sỉ
Kỹ Năng
Customer Service Improvement, Customer Service Operations, Customer Service Management, Customer Care Mindset, Customer Account
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
