Mô tả công việc
Mô tả công việc
Tóm tắt công việc
Proactive monitoring of alerts (Eg: Email, SMS, Dashboard,...) through and taking action as per the statement of work defined
Manage/track incidents reported by customers and alerts generated by the system.
Collaborate with L1 and L3 team to investigate and resolve the issue, provide the incident report, manage incident tickets
Maintain server credentials, key/password rotation, SSL certifications (tracking Certificate expiry and reporting, renewal of certificates)
Perform deployment, patching, monitoring, and other maintenance support activities to the servers with support from DevOps and the application team.
Review and implement Azure/AWS cloud optimization/recommendations
Prepare documents for the operation activities: Process documents, technical documents, checklists, FAQs
Meeting with the project team, provide clarification for incidents, requests, problems,
changes, and other issues.
Benefits:
Attractive compensation, regular assessments, and salary reviews;
Annual bonus and performance bonus;
19 paid days off per year (14 days of annual leave and 5 days of medical leave);
100% salary & full social insurance during probation period;
Premium health care insurance (PVI);
Free lunch, snacks, coffee and tea;
Special celebration on 8/3, 1/6, Xmas, Tet holiday...;
Outing/team-building activities (company trip, sport, dinner...)
Projects & team:
International working
environment with friendly and passionate colleagues;
Onsite opportunity to Japan, Singapore for training and supporting customer ;
Meaningful work with experienced & strong technical veterans;
Flat structure, simple processes & transparency
Yêu cầu công việc
Yêu cầu công việc
Experiences in System Admin, IT Helpdesk, IT Support, L2 Support, or similar position
Good skills in analyzing, diagnosing, and troubleshooting issues
Careful, hardworking, responsive, and supportive
Experiences working with Cloud services (AWS/Azure). Understanding domain registration, DNS, SSL certificates, and email flow
Understanding types of network devices and server equipment, like firewalls, routers, switches, load balancers, storage, etc...
Proficient in operating Linux Server and Windows server
Proficient in configuration and using monitor tools (e.g., Prometheus, Grafana, Jaeger,...)
Proficient in configuring and monitoring application servers (e.g., IIS, Apache, Nginx, Tomcat,...)
Proficient in operating database systems (e.g., MySQL, MSSQL, PostgreSQL, Oracle,...)
Passion and enthusiasm for supporting an international team, willingness to learn new things
Able to communicate in
English fluentlyThông tin khác
Yêu cầu kỹ thuật:
AWS
,
MS Azure
,
DNS
,
Oracle
,
Linux
,
PostgreSQL
,
MySQL
,
IIS
,
Apache Tomcat
,
Windows Server
,
MS SQL
,
Nginx
,
SSL
,
Firewall
,
Grafana
,
Switches
,
Prometheus
,
Jaeger
