clients Technical Support it support

Salary package: $800 to $1,200

Social and Health insurance follow Vietnamese Law

The support engineer is responsible for providing technical support to O365 customers around the globe. In the meantime, support engineer will also help customer solve billing issues or answer billing related questions.

The support engineer is a critical role in the implementation of O365 support capabilities which include working with PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.

Specific measurements include customer satisfaction rate, SLA, time to resolution, etc.

SOFT SKILLS

- Good English written and oral skills, Good grammar and spelling in written communications
- Ability to multitask among multiple customers and applications
- Ability to work with complex procedures and guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Familiar with application tools used at call centers
- Ability to work on different Shifts

TECHNICAL SKILLS

- Knowledge on IT technology/MS product include O365/network preferred.

Salary package: $800 to $1,200

Social and Health insurance follow Vietnamese Law