Project Description
Technical support for Azure DevOps mainly helps customers deal with the issues with using and configuring Azure DevOps during the development process. It includes agile development functions such as development, testing, project management, project development and so on, provides reasonable explanations and solutions for the issue encountered and maintains customer relationships on the behalf of Microsoft.
Job Responsibilities
Main responsibility is to help customers resolve the issues with using and configuring Azure DevOps via phone and email.
Work closely with the technical leader. Escalate issues as needed to resolve fairly complex issues.
Understand customer requirements for features and contents. Work with technical leaders to communicate these requirements and content to Product team
Collaborate with the upgrade team. Consult and respond to customers on highly complex issues.
Requirements (Required)
Understand related technical concepts of Windows platform. Computer major and familiar with C#,WinForms,WPF, Asp.net are preferred.
Familiar with postman, Jmeter, Fiddler, Docker, Selenium, K8 is preferred.
Familiar with Visual Studio, Git, PowerShell, TFS, MTM, Azure and so on is preferred.
Familiar with program development is preferred, including design, development, debugging, build, testing and deployment (Plus).
Understand the difference between development and technical support. Willing to accept technical support work.
Excellent communication skills; at least cet-4 and fluent in oral communication.
Requirements(Extra points)
1. Experience on .NET development is preferred; proficient in using Visual Studio.
2. Familiar with at least two technologies: C#, JavaScript, Java, WinForms, WPF,Asp.net, C++.
3. Familiar with Git, JMeter, Docker, K8S, Maven, NPM.
4. Familiar with the compilation process for different types of projects in Visual Studio.
Career Development
Technical aspects: assistant engineer,
technical support engineer,
senior technical support engineer, professional technical support engineer.
Management aspects: technical mentor, team leader, team manager, operation manager.
Job Highlights
Improve oral
English communication skills; Microsoft web technology learning; get in touch with the latest technology of Microsoft.
